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Hi. I have an iMAC running macOS Catalina. I have an HP4630. I have scanned a document but unable to save it to my desktop. And HP scan utility crashes.. Can you help me?

Hi. I have an iMAC running macOS Catalina. I have an HP4630. I have scanned a document but unable to save it to my desktop. And HP scan utility crashes.. Can you help me?

iMac 21.5″, macOS 10.15

Posted on Aug 31, 2020 2:40 PM

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Question marked as Apple recommended

Maybe...try HP easy start available here;



https://support.hp.com/ca-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/5305049.


hp says your all in one printer works with catalina(10.15) and there’s a firmware update for it,too, Other than that try to reset SMC/pmu and zap pram, then as BDAQua said,give Safe mode a try


John B

Posted on Aug 31, 2020 3:54 PM

2 replies
Question marked as Apple recommended

Aug 31, 2020 3:54 PM in response to 9702KWA

Maybe...try HP easy start available here;



https://support.hp.com/ca-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/5305049.


hp says your all in one printer works with catalina(10.15) and there’s a firmware update for it,too, Other than that try to reset SMC/pmu and zap pram, then as BDAQua said,give Safe mode a try


John B

Hi. I have an iMAC running macOS Catalina. I have an HP4630. I have scanned a document but unable to save it to my desktop. And HP scan utility crashes.. Can you help me?

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