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Unauthorized Purchases

Dear Sir,


I did not make any purchases but received email confirmation of my purchases as follows:


Order number:

Date: 08/31/2020 04:46:31 am

Order total: USD 39.99

Please assist asap, thank you.


SkyMonday


[Personal Information Edited by Moderator]


Posted on Aug 31, 2020 6:09 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2020 7:53 AM

Make sure the purchases are in your own account. if they are not they might be a scam email.

Check purchase history like this:

See your purchase history for the App Store or iTunes Store - Apple Support


Take a look at these articles

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Identify legitimate emails from the App Store or iTunes Store - Apple Support



If it was from your apple ID account, you can report it by forwarding it to reportphishing@apple.com.


You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Good luck!



1 reply
Question marked as Top-ranking reply

Sep 1, 2020 7:53 AM in response to SkyMonday

Make sure the purchases are in your own account. if they are not they might be a scam email.

Check purchase history like this:

See your purchase history for the App Store or iTunes Store - Apple Support


Take a look at these articles

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Identify legitimate emails from the App Store or iTunes Store - Apple Support



If it was from your apple ID account, you can report it by forwarding it to reportphishing@apple.com.


You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Good luck!



Unauthorized Purchases

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