You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black screen issue

Hi,

I have recently purchased iphone 11 in the first week of this month. And today I faced the issue of black screen. It went all black while I was using it.

Posted on Aug 31, 2020 10:23 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 31, 2020 10:24 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

3 replies
Question marked as Top-ranking reply

Aug 31, 2020 10:24 PM in response to Parul15

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

Black screen issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.