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I have issue with my iphone 13.suddenly went to black screen.first time i try to force restart the phone apple logo appeared same time green and purple virtual little box appeared again goes to black screen.i tried so many ways non of the method is not resolve the issue.i have two more month regular warranty . Ill they fix this issue free ?
iPhone 13
It sounds like (ad you suspected) the screen is broken.
Do not use third party rescue apps.
If the backup and restore don't work then take ir send it in, though how you do a backup and restore with a busted screen I don't see.
Click here > iPhone Repair & Service - Apple Support
Or Click here > Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
There is no compensation for hardware that fails during an update.
Repairs T&C USA
Legal - Apple Repair Terms and Conditions for General Repair - Apple
Repairs T&C UK
Legal - Repair Terms and Conditions - Apple
It sounds like (ad you suspected) the screen is broken.
Do not use third party rescue apps.
If the backup and restore don't work then take ir send it in, though how you do a backup and restore with a busted screen I don't see.
Click here > iPhone Repair & Service - Apple Support
Or Click here > Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
There is no compensation for hardware that fails during an update.
Repairs T&C USA
Legal - Apple Repair Terms and Conditions for General Repair - Apple
Repairs T&C UK
Legal - Repair Terms and Conditions - Apple
nithu80 Said:
"iphone 13 green screen death: I have issue with my iphone 13.suddenly went to black screen.first time i try to force restart the phone apple logo appeared same time green and purple virtual little box appeared again goes to black screen.i tried so many ways non of the method is not resolve the issue.i have two more month regular warranty . Ill they fix this issue free"
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Overview a Screenshot:
If iCloud Photos is enabled, then see if you can see this screenshot. See if you see these error in it. If not, then it is an issue with the iOS. If so, then it is a hardware issue, and it is time for a screen. Go Here: Take a Screenshot on your iPhone - Apple Support
nithu80 Said:
"do you have any suggestions for me for this situation?"
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Set this Up Anew:
Being bugs are occurring, then your iPhone, as if you were to sell it. Perform as interacted here, including the backup creation and the iCloud logout.: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. Back up what need be, prior to the reset. See if it then works.
I observe flowing things.
1.i hear the charger plugin sound.
2.when i try to put phone silent mode i feel the vibration.
3.when i enable DFU mode.screen does’t response but detected thought the 3rd party app.tried to install os also but no response
do you have any suggestions for me for this situation?
If the phone has not been damaged by trauma or water they should fix it under warranty, depends what they find in their diagnostic tests
Ok thank you so much.if there is anyway to diagnostic my self.is that software issue or hardware?
iphone 13 green screen death
