You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bought new Apple Watch from previous owner

Bought a watch from a person that paid it off at the store while I was there and then called Apple support and had it disconnected from his account but there is still an activation lock on the watch associated to the previous owner. He called again and said it was off his account. What can I do to get the activation lock off the watch (the previous owner is still responsive).

Posted on Sep 1, 2020 10:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2020 10:10 AM

Apple does not and cannot remove the lock. The previous owner must. See this for guidance.


What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


1 reply

Bought new Apple Watch from previous owner

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.