You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

rohin113 Author

Level 1

4 points

Apple Watch series 6 activation lock

Hello,

I have purchased Apple Watch from an individual unfortunately I haven't verified the Watch at the time of purchase. Later when I checked it has an activation lock with the previous owner.As per Apple support, I have approached seller and requested to remove it from his iCloud and unpair it from the Watch app.

He did both and sent me the screenshots though still I am getting the activation lock page while setting it up.

Any idea why the Watch still asking for activation lock with the previous owner's account?

Please help, Thank you

Apple Watch

Posted on Jan 10, 2021 7:46 PM

Top-ranking reply

javaliga

Level 10

119,907 points

Posted on Jan 10, 2021 7:58 PM

He could have done both of those and still not have properly removed the Activation Lock. He needs to follow there instructions at the bottom of the "Turn off Activation Lock before you send your Apple Watch in for service, sell it, or give it away" section in:

About Activation Lock on your Apple Watch - Apple Support

If the previous owner cannot or will not remove the lock, then try to get a refund. The watch is useless to you or anyone else.

View in context

Apple Watch series 6 activation lock

Similar questions