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Getting the "If you are experiencing Problems with you Iphone Screen" when syncing iPhone XS iOS Catalina iTunes

Hi,

My name is Standard and I was wondering why every time I first sync my phone I get the following screen in the screenshot below:

I did try powercycling my phone and then plugging it back into my iMac and its syncing now. So why was the error above occurring at first?

Thanks for the help!

Standard

iPhone XS, iOS 13

Posted on Sep 1, 2020 10:29 AM

Top-ranking reply

barberlives123

Community Specialist

Posted on Sep 2, 2020 11:06 AM

Hello, Standard_Deviation!

Thanks for reaching out in Apple Support Communities! If we understand correctly, you're seeing this message regarding your iPhone experiencing problems when syncing with iTunes.

We recommend using the following support article which will help guide you through a few steps that should help with iTunes/computer related issues:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

Take care!

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Getting the "If you are experiencing Problems with you Iphone Screen" when syncing iPhone XS iOS Catalina iTunes

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