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Level 1

4 points

Order that I didn't order

How do I cancel an order I didn't order. Got an email from apple about a game I ordered andI never ordered it

iPhone 6, iOS 12

Posted on Sep 1, 2020 5:24 PM

Top-ranking reply

Level 10

472,203 points

Posted on Sep 1, 2020 6:02 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

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