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zosimo97 Author

Level 1

5 points

How do i cancel the orders that i not made

I just recieved an email from apple that I purchased a movie that I never order, how can cancel it refund the payment..

Posted on Sep 10, 2019 12:34 PM

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2 replies

Level 10

334,150 points

Sep 10, 2019 12:49 PM in response to zosimo97

You are sure that it’s a genuine email from Apple and not a phishing attempt ?

Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support

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Level 8

39,469 points

Sep 10, 2019 12:39 PM in response to zosimo97

You can follow this article:

Request a refund for an App Store or iTunes Store purchase - Apple Support

It will explain your options.

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How do i cancel the orders that i not made

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