Plugged in but "battery not charging" Macbook Pro 16-in, 2019

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Level 1

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Plugged in but "battery not charging" Macbook Pro 16-in, 2019

Both chargers I use are purchased from Apple. Today, while working as normal, computer slowly dropped to 2% battery over the day and every time I checked it, stated "battery not charging" even though plugged in like normal.

Occasionally, it would start charging randomly for a few minutes, gain a few % of battery, then return to "battery not charging". There were no changes to make this happen. And this happened with both cords, which are both brand new apple products.

WTF DO I DO?

How do I find out what the problem is? How do I fix this?

MacBook Pro 16″, macOS 10.15

Posted on Sep 2, 2020 7:29 PM

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Answer 1

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John Galt

Level 10

146,396 points

Sep 2, 2020 7:46 PM in response to novyyynov

Please read follow all the instructions in If your Mac battery status is "Not Charging" including all the links at the bottom, followed by If your Mac battery won’t charge.

Make sure you're using the correct USB-C cable as well: Find the right power adapter and cable for your Mac notebook. I understand the cables you are using are genuine, but I surmise Apple had a reason for including those oddly specific instructions.

If all else fails Contact Support.

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