Refund request

Question

Yulia_2020 Author

Level 1

8 points

Refund request

Hello. My name is Yuliya. I live in the Republic of Belarus, the city of Minsk.

I have been using Apple brand bodies since 2012.

I have such a situation: on September 1, I discovered that money was regularly debited from my bank card, I had to contact the bank to clarify where the money was debited. To which I was told that during 02.12, 2019 to 28.08.2020, the money was debited by apple.com to purchase subscriptions, which I did not give my consent to and did not use these subscriptions. In this regard, I ask you to understand this problem and return my funds, which were collected without my knowledge and consent by Apple from a bank card from 02.12.2019 to 28.08.2020, the total amount was $ 327.

I am attaching a photo of a bank statement.

Best regards, Yuliya

Thank you for your cooperation, in the future I plan to use the services of your company.

[Edited by Moderator]

iPhone 8, iOS 13

Posted on Sep 3, 2020 3:09 AM

Reply

Answer 1

SravanKrA

Level 10

432,674 points

Sep 3, 2020 4:04 AM in response to Yulia_2020

Subscription refund may not be possible however you may To change or cancel a subscription—or check if a charge from Apple that you don't recognize is for a subscription—tap or click this button:

Reply

Answer 2

Yulia_2020 Author

Level 1

8 points

Sep 4, 2020 2:08 AM in response to SravanKrA

This is the first time I come across this, I did not know that the money would be written off. I have not received any messages in the mail. Maybe you should send a message to the mail so that the client can see that the money is being debited for the subscription? I did not use this subscription nirazu and did not give consent to write off funds. This is a significant amount for me. Please enter my position and return the money to me.

Reply

Refund request

Similar questions