Health app started undercounting my steps
My health app started undercounting my steps. I do the same walk everyday, but my 6500 count is now 4800.
Are other people noticing a change in their step total?
[Re-Titled by Moderator]
iPhone XR, iOS 13
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My health app started undercounting my steps. I do the same walk everyday, but my 6500 count is now 4800.
Are other people noticing a change in their step total?
[Re-Titled by Moderator]
iPhone XR, iOS 13
Hello, GBNudell,
We understand that you're concerned that the Health App may be counting steps inaccurately, and we'd like to help!
We first suggest that you try restarting your iPhone: Restart your iPhone
Once that has been done, check to make sure these settings are turned on:
Make sure that you keep your iPhone up-to-date with the latest version of iOS: Update your iPhone, iPad, or iPod touch
After all those steps have been completed, test out the Health app again. Try several places and distances as well.
Let us know if this helps.
Thank you for using Apple Support Communities. and have a great day!
Hello, GBNudell,
We understand that you're concerned that the Health App may be counting steps inaccurately, and we'd like to help!
We first suggest that you try restarting your iPhone: Restart your iPhone
Once that has been done, check to make sure these settings are turned on:
Make sure that you keep your iPhone up-to-date with the latest version of iOS: Update your iPhone, iPad, or iPod touch
After all those steps have been completed, test out the Health app again. Try several places and distances as well.
Let us know if this helps.
Thank you for using Apple Support Communities. and have a great day!
Hey GBNudell,
Thanks for getting back to us with the results. We appreciate it!
For your next best step, you should contact Apple Support team for further assistance: Contact Apple for support and service
Warm regards.
i had done those suggestions already. The problem is intermittent. Today was accurate, yesterday and the day before, not.
Health app started undercounting my steps