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Level 1

4 points

I-Pad not Charging

my I-Pad is not charging checked all equipment. Purchased new charger and nothing. It is as the iPad is frozen.

iPad Air 2, iPadOS 13

Posted on Sep 4, 2020 11:17 PM

Top-ranking reply

Community+ 2024

Level 10

289,454 points

Posted on Sep 5, 2020 12:29 AM

Connect you iPad to the Power Adapter and allow to charge for at least an hour. Then, whist still connected to the Power Adapter:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

This support page provides troubleshooting advice for charging issues:

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