frozen screen
Im not able to touch the screen because its frozen and wont move. the phone wont turn off either because i can see it. its frozen on the pull down bar and wont go away.
iPhone 11
Try the steps in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If that does not help your phone might need service:
Contact Apple for support and service - Apple Support
Good luck!