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Level 1

4 points

my screen is frozen i need to cut my phone off but i cant swipe becuz its frozen

i need ti shut my power off then back on but its frozen so i cant swipe to make the power go off

iPhone 11, iOS 14

Posted on Mar 9, 2021 10:34 AM

Top-ranking reply

Level 6

17,683 points

Posted on Mar 10, 2021 9:25 AM

Follow the forced restart steps for your model https://support.apple.com/en-us/HT201412

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