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kyliebhanson Author

Level 1

4 points

frozen screen

Im not able to touch the screen because its frozen and wont move. the phone wont turn off either because i can see it. its frozen on the pull down bar and wont go away.

iPhone 11

Posted on Sep 5, 2020 3:13 PM

Top-ranking reply

Androish

Level 8

39,487 points

Posted on Sep 5, 2020 3:29 PM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If that does not help your phone might need service:

Contact Apple for support and service - Apple Support

Good luck!

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