Apple ID not allowing updates

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Level 1

8 points

Apple ID not allowing updates

Hey there,

I just bought a new MacBook air two days ago. I have always had the same apple id and when I check the app store on my laptop it says "iMovie cannot be updated because it was refunded or purchased with a different Apple ID." and it says this for several other apps as well. I am confused as to why it is saying this because I just want to make sure that everything is updated and running smoothly, does anyone know a solution to this problem?

Thanks in advance & stay safe!

MacBook Air 13″, macOS 10.15

Posted on Sep 5, 2020 4:03 PM

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Answer 1

Best reply

Niel

Level 10

728,069 points

Sep 5, 2020 8:27 PM in response to katecross17

Click here and follow the instructions. If you can't accept them into your Apple ID and didn't customize your order with paid preloaded applications, delete and redownload them.

(183800)

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Answer 2

Axel Foley

Level 10

148,740 points

Sep 5, 2020 7:46 PM in response to katecross17

Hello Kate,

Yours is the second post that I saw within an hour stating the same issue with the App Store updating apps. I have not checked however I suspect this might be related to an issue at the App Store. Try again later is the only thing that comes to mind based on two near exact posts in a short time span.

Axel F.

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Answer 3

katecross17 Author

Level 1

8 points

Sep 5, 2020 8:25 PM in response to Axel Foley

Thankyou Axel! I hope they fix it soon.

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Apple ID not allowing updates

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