Apple TV 4K - a bought iTunes movie repeats for a few frames then audio is out of sync

Sorry to hear that you experience playback issues, especially on such an entertaining title.

Apple TV shouldn’t keep the whole movie in cache, just enough bits (a couple of seconds, maybe minutes) for smooth playback without buffering. If the issue is with “part of the film that has downloaded badly”, then that should auto-correct on a second watching of the full movie. If it acts the same on a second viewing, then the issue is with the stream itself. While it could be a regional CDN issue, the source file(s) are more likely to be the culprit. Then the supplying studio would have to fix that, by re-supplying a better version.

I’m encountering exactly the same issue at exactly the same time stamp, so I’m going to assume Apple have a bad copy of the 4K reissue.

I have an all region BD player beside the Apple TV 4K box as I prefer the better picture quality from blu ray

given how much apple wants for flicks I found BD copies for the same or less

I use the Apple TV mostly for streaming apps etc

I am having exactly the same issue, bought from the UK store. Infuriating that I can’t find an email address...

I’ve managed to email them via the support app... I’ll report back when they respond.

I also included a link to this thread.

That’s exactly what happened with me, just a refund but no fix. They then recommended that I call Apple Support...

i also included a link to this thread and a video of the problem.

Still not fixed, just had this problem too which is disappointing after a hard day at work and was looking forward to watching, boo.

Anyone know if this has been fixed yet?

I’ve left a review... enough bad reviews and they’ll have to take notice, surely..?