You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: kirstie149
kirstie149 Author
User level: Level 1
8 points

Transferring photos and movies to Microsoft PC

my iPhone XS is nearing capacity and I want to transfer my photos into a folder on my Microsoft PC. I’ve done this plenty of times before but this time it won’t work. It starts copying (I’m dragging and dropping because the pic importer Wouldn’t recognise the iPhone) and get about a third of the way through a folder then I get Microsoft error “A device attached to the system is not functioning”. The iPhone isn’t screen locked and the PC is a trusted device. I haven’t used iCloud. Any ideas around how I can make this work? I really want the pics in a folder so I can delete them all off the phone.

iPhone XS

Posted on Sep 6, 2020 3:42 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
415,056 points

Posted on Sep 6, 2020 3:44 AM

Use Windows Photo App in stead of Folder -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
415,056 points

Sep 6, 2020 3:44 AM in response to kirstie149

Use Windows Photo App in stead of Folder -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

Reply

Transferring photos and movies to Microsoft PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up