I can't subscribe to the Apple TV+ Free 1 year promo

Hi latemizo,

Thanks for your post! We understand that you are unable to subscribe to a free subscription of Apple TV+. Have you recently purchased a new Apple device? If so, where? What exactly happens when you try to subscribe? If you purchased a new device from Apple, and are unable to take part in the free subscription trial, please reach out to Apple Support.

Contact Apple Support

Best regards.

See here for a guide: Apple TV+ - One Year Offer - Apple

As described, you should redeem the offer on your new Apple device.

iPad Air 2, iPadOS 13

iPad Air 2 was sold as new until March 2017 and wouldn’t qualify for the year offer.