Damage to top case?
2019 13” MacBook Pro with Touch Bar fell off my couch onto a carpeted floor. Screen went black. Mirrored MacBook display onto a 2nd screen and the thing worked perfectly. Had to send the Pro to Apple for repair as I couldn’t get a genus bar appointment for 5 to 7 days. So Apple received the Pro on 9/7 and sent me a communication saying the top cover was damaged and so the cost would be $299 plus tax for repair. I have AppleCare Plus and so was anticipating a $29 charge for the new screen, again, as the computer worked perfectly well when mirrored to the 2nd screen. I’ve now been on the phone with an Apple rep for over 20 minutes trying to get a sense of what the damage was (no, it’s not listed on the check my repair status page) and the woman, who’s very nice and trying to be helpful, still can’t tell me what was damaged. This seems wrong. Well, it seems shady. But to me that qualifies as wrong. So now I’m paying $312 or thereabouts for...what, exactly? Anyone ever experienced anything like this? Finally, it now seems that I’ll be without my computer for another week or more which, for me, creates a real problem for work.
MacBook Pro 13”, macOS 10.15
