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RickPerryz Author

Level 1

4 points

Memoji troubles on XR

I have an XR on 13.7, but when I start a new text, the camera and Apple store icons are not highlighted and do not respond to touch AND the memojis do not show up - what do I need to do?

iPhone XR

Posted on Sep 8, 2020 8:33 AM

Top-ranking reply

bailier

Community Specialist

Posted on Sep 9, 2020 9:01 AM

Hello RickPerryz,

It sounds like you're experiencing issues with using apps inside of your Messages app. We will be happy to help.

In a situation like this closing Messages and opening it again may help.

How to force an app to close on your iPhone, iPad, or iPod touch

Next, Restart your iPhone

Finally, let's also make sure that you don't have restrictions on: Use parental controls on your child's iPhone, iPad, and iPod touch

Let us know if this helps.

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Memoji troubles on XR

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