Hi,
Since a few days I've noticed that the keyboard and touchpad on my MacBook Pro 13" aren't reacting after waking it up.
When I try to raise the lift, or (if it has not been closed) place my finger on the TouchID sensor, I can login but I am not able to use either touchpad or type on the keyboard.
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
2,4 GHz Intel Core i5 quad-core
8 GB
Catalina 10.15.6
MacBook Pro 13”, macOS 10.15
Hello i_rina,
I've discovered what is causing the issue:
basically the issue in specific is touchpad and keyboard wakeup delay after turning back on the MacBook from sleep.
The issue is caused by the VPN APP Astrill.
Without Astrill everything is normal!
Thanks again
Hello i_rina,
I've discovered what is causing the issue:
basically the issue in specific is touchpad and keyboard wakeup delay after turning back on the MacBook from sleep.
The issue is caused by the VPN APP Astrill.
Without Astrill everything is normal!
Thanks again
Hello pstmrc,
We understand that you're experiencing an issue with your MacBook Pro after waking it from sleep, and we'd like to get you pointed in the right direction for a resolution. Get started here: If your Apple keyboard doesn't work
Also, we recommend testing this behavior in safe mode as shown here: How to use safe mode on your Mac
This article will provide you with steps to take if the issue does, or does not, continue in this mode. We hope this helps!
Take care.
Hi i_rina!
Thanks for the reply.
I red the first article and it's quite off track,
I will try the safe mode, though
I'll let you know,
Thanks again for the support,
appreciated!
Touchpad and Keyboard freezed after wakeup
