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Airpods, serial number not found in Apple's system

My dog got a hold of my right airpod, and when I try to enter the serial number in mydevices I get this error:

We’re sorry, but we are unable to create a repair for the serial number you’ve entered. Please try a different serial number.

Anyone know why or what I can do?

Posted on Sep 10, 2020 6:50 AM

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Posted on Sep 10, 2020 7:51 AM

Make sure you entered the correct serial.

Find the serial number of your AirPods - Apple Support


Other than that:

Contact Apple for support and service - Apple Support


They might be able to help you set up a repair.


Good luck!

1 reply

Airpods, serial number not found in Apple's system

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