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I have reassigned an IPad Air to a new user and we do not have the Apple ID password from the previous user. How can I get it reset so she can update her IPad?

I have reassigned an IPad Air to a new user and we do not have the Apple ID password from the previous user. How can I get it reset so she can update her IPad?

Posted on Sep 10, 2020 12:55 PM

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Posted on Sep 10, 2020 1:02 PM

Lambac wrote:

I have reassigned an IPad Air to a new user and we do not have the Apple ID password from the previous user. How can I get it reset so she can update her IPad?

You contact the previous owner that is the only way to remove the icloud activation lock.


Turn off Activation Lock - Apple Support

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I have reassigned an IPad Air to a new user and we do not have the Apple ID password from the previous user. How can I get it reset so she can update her IPad?

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