Series 1 Apple Watch face falling off

I have a series 1 Apple Watch that the face have just popped off. These watches are not cheap and this issue should be covered a lifetime. I appears that the battery has swollen on the top causing the top to pop off.

https://support.apple.com/service-programs

I see programs for the series 2 and 3 watches but nothing for the series 1. You’ll need to pay for a repair if it’s even possible on a series 1.

same. mine came undone it’s held on by some type of cord from the top left. it turns on and charge but that’s it the screen is out the case. i took great care of it. it has no damage at all. and the battery looks funny but they won’t fix my watch. they didn’t want fix it back then. a watch should last years.

Whatever your thoughts you only have two choices. Get it repaired or don’t get it repaired. Posting a me-too rant will get you nowhere. It’s as simple as that. Warranties expire, things break, that’s life.

Thanks for stating the obvious and sorry for the "rant" I was just agreeing with the previous person. I am not like you or others who wants or can shell out $400 every few years for a new watch. But thanks again for telling me what to do.

agthetalent wrote:

I would normally agree. However those watches were made poorly and it is manufactured horribly if I spent 400+ I would like for the item with proper care to last more then 1 yr.

Here’s the warranty for Rolex watches, the most expensive watches in the world.

Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse.

So if you paid $20K for a Rolex and it breaks after the warranty period you are on the hook for repairs.

And by the way, a series 1 Apple watch is more than four years old (released in 2016). In addition Apple has remained at the very top of all customer service and customer satisfaction surveys for two decades so your claim that these watches were “poorly” made is not rational, let alone true. Sure, people are frustrated when something they purchased breaks out of warranty but it happens with everything. I, for example, have a series 0 (original) watch purchased in 2015 and it’s still going strong, still holds a charge, still keeps time. I don’t use it much any more because of the series 4 I also have.

Spending $400 for a watch is a personal decision, not necessary in any way.

I have the same issue - just happened this week and of course it has been 3 years and 4 months - now not covered. This is ridiculous!

I would normally agree. However those watches were made poorly and it is manufactured horribly if I spent 400+ I would like for the item with proper care to last more then 1 yr.