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Hello! After 6 months of using it, my Apple Watch's Digital Crown fell off. No idea when and where as I used it for running that day. And the answer from iSpot is they can sell me a new watch at about 10% lower price! I cannot believe it! Such a company and so outrageous way of treating customers. What can I do? Who can I contact to get it repaired? I request a repair under warranty - it's just 6 month old! Unbelievably sad....
That is no help at all. I put there that I have send my Apple Watch to an Apple Repair Centre in Poland via iSPOT (I guess this is official) and they refused a repair but suggested buying a new watch.
Why am I supposed to buy one if that's just 6 month old???? It should be repaired under warranty - that's the law!
Hello again,
the watch was a gift and I have just found out (having checked the proof of the purchase with iSpot Poland), that it needs to be sent to you. They suggested sending it to you straightaway from their service. Is that alright with you? Please find the receipt attached.
kind regards,
I have just been told Apple won’t repair the crown that fell off my Apple Watch SE. It’s only 8.5 months old. It’s just the casing that fell off (the ribbed cap) so the dial still functions, but is difficult to turn. The best I was told they could do was file a formal complaint & if enough people have the problem they’ll begin to include it in the manufacturer’s warranty. Without enough complaints, they’ll do nothing :(
Hello,
I got back to Polish authorized dealer (iSPOT) through my lawyer and finally sent it to Apple NL (where I bought the watch), and they DID repair it free of charge. I think it is worth complaining officially.
Well then go and see ispot,your contract is with them not Apple.
NO, my watch was bought at Apple.com. Is it different than iSPOT Poland? I can submit the receipt here....
This is nothing to do with this forum,make your enquirys here;
Apple Watch's Digital Crown fell off
