Apple Event: May 7th at 7 am PT
I can log into the app store on my phone and Ipad with my account. I can even log in on this website with the same information. But I cannot get my Mac to accept my Apple ID and password after I changed my password. I have signed out and tried to log back in and get an unknown error occurred.
I cannot update/download apps or access my iCloud on the Mac.
MacBook Pro 15”, macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
big_kahuna150 Said:
"Mac doesn't accept Apple ID but on Iphone it does"
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Is this a Used Mac?
If Yes:
If this is a used Mac, you need to contact the previous owner, and have them sign themselves out. Elsewise, it is a paperweight just sitting atop your desk.
If Not:
...
...
copied from: Community etiquette guidelines - Apple Support
Did you follow all the steps mentioned in this article, after you have changed the password?
What to do after you change your Apple ID or password - Apple Support
Sorry, but using bold fonts can make your text difficult to read for other users, and should be avoided.
Are you connected to wifi?
Ingo2711 Said:
"Sorry, but using bold fonts can make your text difficult to read for other users, and should be avoided.[...]"
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For Note: Been Using it for 15 months - ADC says they prefer it.
Mac doesn't accept Apple ID but on Iphone it does
