Unable to activate FaceTime

Question

Level 1

10 points

Unable to activate FaceTime

I am unable to activate my FaceTime and while trying it I am getting “an error occurred during activation “ please help me out !

iPhone 6s, iOS 13

Posted on Sep 10, 2020 11:36 PM

Reply

Answer 1

Top-ranking reply

Ingo2711

Level 9

73,785 points

Sep 11, 2020 12:22 AM in response to divyanshu128

Did you already try the general troubleshooting, mentioned in this article?

If you get an error when trying to activate iMessage or FaceTime - Apple Support

Reply

Answer 2

divyanshu128 Author

Level 1

10 points

Sep 11, 2020 2:41 AM in response to Ingo2711

Ya I have tried all the above mentioned steps but still unable to use FaceTime . When ever I switch on after switching off the FaceTime option in the setting it ask to send a activation message But after I touch on “OK” it says “ an error occurred during activation “ .

Reply

Answer 3

divyanshu128 Author

Level 1

10 points

Sep 11, 2020 5:05 AM in response to Ingo2711

1) I Have tried On both Cellular data as well as on WiFi

2) how can I check that

3) yes definitely I am able to send and receive messages

4) no both are actually not working

Btw , I tried it with a gmail rather than AppleID (which is my number) and maybe it has been activated. Does it make any changes ?

Reply

Answer 4

Ingo2711

Level 9

73,785 points

Sep 11, 2020 8:41 AM in response to divyanshu128

Since FaceTime is an Apple Service, you'll have to use your actual Apple ID to activate it.

In Settings/FaceTime/Send&Receive you should see, which phone number or mail address is selected for this service.

Reply

Answer 5

divyanshu128 Author

Level 1

10 points

Sep 11, 2020 11:00 AM in response to Ingo2711

My AppleID is my mobile number and I have added a gmail address too. So while activating it with Apple ID it was showing error but when I switched to email for activation maybe it is activated as now I am not getting any error .

Reply