I am unable to activate my FaceTime and while trying it I am getting “an error occurred during activation “ please help me out !
iPhone 6s, iOS 13
Did you already try the general troubleshooting, mentioned in this article?
If you get an error when trying to activate iMessage or FaceTime - Apple Support
My AppleID is my mobile number and I have added a gmail address too. So while activating it with Apple ID it was showing error but when I switched to email for activation maybe it is activated as now I am not getting any error .
Are you using cellular data or Wi-Fi?
If Wi-Fi, is something blocking the contact to Apple Servers?
Can you send and receive SMS messages? Have you been able to activate iMessage?
Ya I have tried all the above mentioned steps but still unable to use FaceTime . When ever I switch on after switching off the FaceTime option in the setting it ask to send a activation message But after I touch on “OK” it says “ an error occurred during activation “ .
1) I Have tried On both Cellular data as well as on WiFi
2) how can I check that
3) yes definitely I am able to send and receive messages
4) no both are actually not working
Btw , I tried it with a gmail rather than AppleID (which is my number) and maybe it has been activated. Does it make any changes ?
If there are no more activation errors, did you successfully send an iMessage or place a FaceTime Call yet?
Yes I have placed FaceTime calls without any hiccups. Btw thnx for helping.
You're welcome 🙂
Glad, it's working now.
Since FaceTime is an Apple Service, you'll have to use your actual Apple ID to activate it.
In Settings/FaceTime/Send&Receive you should see, which phone number or mail address is selected for this service.
Unable to activate FaceTime
