You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đĄ Did you know?
âș If you can't accept iCloud Terms and Conditions... Learn more >
âș If you don't see your iCloud notes in the Notes app... Learn more >
âș If you can't accept iCloud Terms and Conditions... Learn more >
âș If you don't see your iCloud notes in the Notes app... Learn more >
I have just updated my iPhone 6s prior to doing so I back up my phone and synced it multiple times. After the update finally went through it said it had to factory restore and I did, it gave me the option to back up for pc but then asks for a password. Iâve tried EVERY PASSWORD I can imagine and itâs not working 😩 what do I do?
iPhone 6s, iOS 11
It should not ask for a password while backing up. If you have an encrypted backup it will ask for the encryption password when you RESTORE a backup.
You put a password on your backup, whether you remember doing so or not. Thatâs the only way encrypted backups get created. Either you checked Encrypt Backup, or, if you have a company email account on your phone, your Exchange administrator required it. But either way you were prompted to enter a password - twice. However, that could have been years ago; you are only prompted the first time you made an encrypted backup, you will never be prompted again until you go to restore a backup.
When you entered the backup password if you have a Mac and have Keychain enabled you were given the option of saving the password in Keychain (this is the default). So check Keychain for it.
If you havenât erased the phone yet you can create a new backup with a new passwordâ>About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
If neither of those work you get unlimited guesses, so try to guess what password you might have entered back when. If you are like most people it will be a password that you reused. And to speed up the process click to change the password and you will be prompted immediately.
It should not ask for a password while backing up. If you have an encrypted backup it will ask for the encryption password when you RESTORE a backup.
You put a password on your backup, whether you remember doing so or not. Thatâs the only way encrypted backups get created. Either you checked Encrypt Backup, or, if you have a company email account on your phone, your Exchange administrator required it. But either way you were prompted to enter a password - twice. However, that could have been years ago; you are only prompted the first time you made an encrypted backup, you will never be prompted again until you go to restore a backup.
When you entered the backup password if you have a Mac and have Keychain enabled you were given the option of saving the password in Keychain (this is the default). So check Keychain for it.
If you havenât erased the phone yet you can create a new backup with a new passwordâ>About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
If neither of those work you get unlimited guesses, so try to guess what password you might have entered back when. If you are like most people it will be a password that you reused. And to speed up the process click to change the password and you will be prompted immediately.
Trying to back up iPhone 6s asking for password but constantly not correct
