Apple TV

I have had Apple TV for 4 to 5 years, now we are having issues getting logged in, I enter my username and password and then it ask for the 2 step authentication, which I get from my phone, I enter it and nothing, I have to start over with my username and password, why?

Posted on Sep 12, 2020 1:56 PM

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1 reply

Sep 12, 2020 4:00 PM in response to Tootie01

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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