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Hello,
My Mac has been crashing very frequently. This has been going on for a while now and the crashes can be 3-4 times daily.. Overnight crashes are also very common. The following error is shown. What can i do to fix this ?
MacBook Air 13″, macOS 10.15
Hello pls200,
It sounds like your MacBook Air is restarting unexpectedly, and we want to help get this issue resolved.
Just to clarify, after the issue occurs, does your Mac display an error saying something like "Your computer was restarted because of a problem"? If so, the steps and information on the below page may be helpful:
If your Mac restarted because of a problem
If you continue to run into that issue, please be sure to check out the "Learn more" part of the above link for some additional things to check and try.
We hope that helps. Take care!
Hi
It crashed again overnight.. The Crash log (attached) still seems to show the line
"net.telestream.driver.TelestreamAudio 1.1.1"
Though now i complete removed Wirecast which added it and all files related to it. Doing a system search does not find any 'telestream' file now either.
How do I cleanly remove this from the OS any suggestions ? I have a similar issue with a NVideo driver i installed (but realised later my Macbook air doesnt really need)
Hello All,
Posting a new update. Crashes are still happening. Almost 100% when i un suspend in the morning to start work i find its crashed. Crashed while using 2 times from yesterday.
I've since cleaned up a lot of data & have more space on the device. Not 20 Gigs yet.. but 12 GB or so.. Will do more clean ups however.
The Crashlog today has a fresh error. (Different from my last post). Can you help me understand that one ?
Hello All,
I hope someone can help figure this out further. as indicated earlier all conflicting software has been uninstalled & space freed up. However the crashes continue :(
Here is the latest log. Would be great if someone can throw some light on this.
Parth
Hi,
Yes it does say that. I have also attached the crash log in the earlier thread. This has been happening very regularly almost for 1 year now.. I never took the trouble to report it but now its become even more frequent so i decided to report it.
I have tried the things said in the article already but havent been able to self diagnose. So posted here.
You would use the uninstaller provided by the Wirecast developer. If they don't have one, perhaps their instructions.
If they don't have either, then you should not have installed it in the first place.
Kernel Extensions are placed in /Library/Extensions or /Library/StagedExtensions.
If you can't just delete it, you might have to disable System Integrity Protection (SIP).
Clear up some space on your drive NOW.
Your mac simply cannot function properly with just 4GB of free disk space.
The OS is constantly using part of the drive for virtual memory, and other stuff.
It is usually recommended to keep at least 15-20% of the system drive free. At the very least, keep some 20GB free.
Yes I've been meaning to clean up anyways for some time. However the space issue is recent just few weeks old . I've been getting this restarts issue for close to 12 odd months.. In fact i began after the upgrade to catalina i think
Hello,
So i think I have managed to remove those drivers. Its still crashing . Now the crash log has changed though.. Attaching the same.
Thanks for all the help So far !!
Parth
You mean from here right : https://www.etrecheck.com/ ? Here you go.. its attached..
Thanks in Advance Luis !
Hello,
Posting the latest Crashlogs if that helps..
Parth
It may be this third-party software:
net.telestream.driver.TelestreamAudio 1.1.1
Uninstall the software following the developer's instructions or use their uninstaller if they have one.
If it panics without any third-party kernel extensions loaded, then it is likely a hardware problem. You’d need to get it tested at an Apple Store or authorized repair center.
Please run Etrecheck and post its full report here.
Please run Etrecheck again and post the new report.
Macbook Air crashes very frequently with the following error