Cant update iOS, NO SERVICE, cannot access cellular data ! 1 month ago


your iPhone cannot make and receive calls or access cellular data until it has been updated


So my phone has been needing to update but I kept pushing it off because i didn't have enough storage finally when i did my screen started glitching turning off and on..on its own. so then a message comes up saying Mobile Data Update Failed your iphone cannot make and receive calls or access mobile data until it has been updated buttttt then i go to install the update i get ios 13.7 failed verification because you are no longer connected to the internet! but i am connected!


i'm on iPhone 7 128 GB

iOS 13.3.1


i was trying to update to iOS 13.6.1 and now to 13.7 but iOS CANNOT BE UPDATED. i need the calls pls dont make me buy a new phone because it gonna be a Huawei. COME ON Apple Guys!!!


Posted on Sep 13, 2020 3:18 PM

Reply
8 replies

Sep 13, 2020 4:11 PM in response to Maugnetdubs

Maugnetdubs Said:

"Cant update iOS, NO SERVICE, cannot access cellular data ! 1 month ago: [...]i was trying to update to iOS 13.6.1 and now to 13.7 but iOS CANNOT BE UPDATED. i need the calls pls dont make me buy a new phone because it gonna be a Huawei. COME ON Apple Guys!!!"

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To Perform an Update, Refer to the Following:


A. Disable Cellular:

It will not update with cellular enabled. So, if Cellular is enabled, disable it, then proceed with the update.


B. Update an iPhone:

Update your iPhone using:

  • the iPhone itself
  • Mac, or
  • PC, even


How to do so....

Two Major Steps: - Backup then Update

1. Backup First: Make a backup of your device using iCloud or your computer

2. Then, Update Using these Links:

Sep 13, 2020 5:39 PM in response to Maugnetdubs

Same problem, iPhone 7 256g, except I was able tobupdate after I went to iPhone/ Settings/iPhone storage and delete the existing update and reinstall over WiFi. But NOW I am still having issues with Cell - it’s saying no service and can’t use cell data until it’s updated! Wtf! I restart the phone or reset cell options and it works for a little while but then back to the same problem.

Oct 5, 2020 6:06 PM in response to Maugnetdubs

Maugnetdubs Said:

"Cant update iOS, NO SERVICE, cannot access cellular data ! 1 month ago: [...] Take for sure that on this pandemic situation CALLS and CELLULAR DATA ARE SO MUCH IMPORTANT!!!. anyway i could bought an iPOD instead of iPhone that only works with wifi. I want a refund cause i'm going to search a way to demand Apple."

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Thank you for the followup. Some Notes:


Getting this Serviced:

See the post that Laurence Finch posted above.


Getting a Refund:

Note that this is a User-to-User forum. No one here as any calls in refunds. We are not Apple. So, take that up with Apple.


Inform Apple of this via User Feedback:

Apple wont get back to your directly on thus, but the more feedback they receive on this, the more they will know what is going on and how it may have been troubleshoot.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "But Report" for the "Feedback Type"
  3. Provide" a Link to this Post in the "Comments" Pane
  4. Proceed from there as necessary

Sep 14, 2020 6:12 PM in response to MysticLLamaHerder

MysticLLamaHerder Said:

"Same problem, iPhone 7 256g, except I was able tobupdate after I went to iPhone/ Settings/iPhone storage and delete the existing update and reinstall over WiFi. But NOW I am still having issues with Cell - it’s saying no service and can’t use cell data until it’s updated! [...]I restart the phone or reset cell options and it works for a little while but then back to the same problem."

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Try Re-updating - Did you backup your iPhone as I mentioned above? If so restore from it. This is a pure example of why to backup prior to updating your device.

Sep 21, 2020 5:55 PM in response to moath230

moath230 Said:

"September 2020 , I have the same problem , i updated it still has the same problem , i cant even use it what should do ? "

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Try Restoring from a Backup - Did you backup your iPhone as I mentioned above? If so restore from it. This is a pure example of why to backup prior to updating your device.


Reinstall iOS14 Anew:

You could reset you iPhone to an install screen. Once that is there - try installing it anew to iOS14. Do all as shown in the following link, including backing up your iPhone. Go Here: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support.

Oct 5, 2020 4:56 PM in response to TheLittles

GUESS WHAT!


  1. I made a backup, after having compatibility issues with Photos import, but ok i made it with Image Capture.
  2. I made a restore to factory settings. (NO SIM CARD OR NETWORK WAS WORKING)
  3. I made the upgrade to iOS 14.0.1 (finally !, after having issues with verifying the upgrade with your Server, BUT I MADE IT, i don't remember how, but it was a Tricky way on iTunes with OSX 10.13.6)
  4. I Finally Got Service!!... it was ok, calls and data mobile was working but only for 2 hours on iOS 14.0.1, Then... iPHONE SHOWS NO SERVICE AGAIN!! OMG!????
  5. NOW I HAVE THE SAME ERROR THAT I HAD ON THE BEGGINING ON THIS ODISSEY "Your iPhone cannot receive calls or access mobile data until it has been updated" COME ON!!! im on the last update available!!!!


I restored my iPhone for 3 times, i am very busy on working, i am having real troubles on my life routine because i work with this iPhone.... i Made all the steps that apple support assistance told me. But i'm so MAD with your updates. I see that i am not the only one with this issue on your forums, there are iPhone X's users and other iPhone versions with the same problem and definitely you Apple guys doesn't have any solution. I have all my home environment with Apple devices but this frustrating and disappointing experience after buying a >700$ is done. Today i'm moving to Android 200$ device with mobile service. >=/.... your expensive devices doesn't guarantee stability guys.


Take for sure that on this pandemic situation CALLS and CELLULAR DATA ARE SO MUCH IMPORTANT!!!. anyway i could bought an iPOD instead of iPhone that only works with wifi. I want a refund cause i'm going to search a way to demand Apple.

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Cant update iOS, NO SERVICE, cannot access cellular data ! 1 month ago

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