Update my app

I cannot update any application I am sure of the ID & password, I have not changed the password for 5 years, and I can open my account from safari or pc


iPhone 7, iOS 13

Posted on Sep 13, 2020 5:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2020 11:23 AM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

6 replies
Question marked as Top-ranking reply

Sep 14, 2020 11:23 AM in response to Ay2020

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

Sep 13, 2020 5:46 PM in response to Ay2020

Ay2020 Said:

"Update my app: I cannot update any application I am sure of the ID & password, I have not changed the password for 5 years, and I can open my account from safari or pc"

-------


Refer to the Following:


A. Disable Cellular:

It will not update with cellular enabled. So, if Cellular is enabled, disable it, then proceed with the update.


B. Update an iPhone:

Update your iPhone using:

  • the iPhone itself
  • Mac, or
  • PC, even.


How to do so....

Two Major Steps: - Backup then Update

1. Backup First: Make a backup of your device using iCloud or your computer

2. Then, Update Using these Links:

Sep 13, 2020 6:32 PM in response to Ay2020

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update my app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.