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I just happened to open a conversation to look for a photo, and my photos are missing. I’ll attach a couple screenshots that’s confusing me how it shows the storage being used but I’m unable to see it. Also in the screenshot that illustrates the breakdown, if I open any heading under documents it’s empty but if I open review large attachments I see my missing videos.
How do I recover my photos and videos?
Hello JudgeJuryExecutioner,
Thank you for using Apple Support Communities! It sounds like message attachments are missing in an iMessage conversation on your iPhone. You're in the right place to find a resolution.
Are you able to find the photos following the steps in the resource below?
Use Messages on your iPhone, iPad, or iPod touch - Apple Support
"Find attachments from a conversation
. To save an image or attachment outside of Messages, tap an image or attachment, tap 
, then select an option like Save Image or Save to Files. When you tap Save Image, it saves it to your Photos app."
If the photos don't show following the steps above, do you have Messages in iCloud currently enabled? If so, ensure that you have enough available storage on the iPhone to download the attachments, connect your iPhone to the internet and a power source, then see if the attachments will sync back to the iPhone:
Keep all your messages in iCloud - Apple Support
Cheers!
Hello JudgeJuryExecutioner,
Thank you for using Apple Support Communities! It sounds like message attachments are missing in an iMessage conversation on your iPhone. You're in the right place to find a resolution.
Are you able to find the photos following the steps in the resource below?
Use Messages on your iPhone, iPad, or iPod touch - Apple Support
"Find attachments from a conversation
. To save an image or attachment outside of Messages, tap an image or attachment, tap , then select an option like Save Image or Save to Files. When you tap Save Image, it saves it to your Photos app."
If the photos don't show following the steps above, do you have Messages in iCloud currently enabled? If so, ensure that you have enough available storage on the iPhone to download the attachments, connect your iPhone to the internet and a power source, then see if the attachments will sync back to the iPhone:
Keep all your messages in iCloud - Apple Support
Cheers!
Hi, thank you for replying. Yes they are missing but it’s more than one conversation, yes I’m able to save photos doing that method and yes I have storage space. Messages in iCloud is enable, but if my memory serves me correctly one I first discovered that the attachments were missing It was off.
Hi JudgeJuryExecutioner,
Thanks for getting back to us with the details. How much available storage space do you currently have in iCloud?
Manage your iCloud storage - Apple Support
Do you see a progress bar at the bottom of the Messages app when you open it and you're on the screen with the list of all of your conversations? Additionally, message attachments will sync to your devices when the iPhone is connected to Wi-Fi and a power source overnight. If you have another device that's signed in to the same Apple ID, are you seeing these missing attachments?
Take care.
Hi, there is a lot of storage 40gb and no I don’t see any bar. It has been connected to the WiFi and power source since Sunday past and nothing has happened.
Hi JudgeJuryExecutioner,
At this point we'd like to have you get in touch with Apple Support for a closer look. You can reach them using the following link:
Regards.
missing imessage photos
