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My iphone CALL FORWARDING was hijacked and calls sent to unknown number

You might be experiencing this same problem and not know it. I didn't know. I missed phone calls because they were begin forwarded to an unknown number (that I DID NOT enter into my phone). I had people send email to me saying that every time they called me they got a message that said my call was being forwarded to an answering service. My phone did not ring and the caller was never able to get to my voicemail because it was being forwarded. Sure enough - looked in my iphone settings and found a phone number listed under the CALL FORWARDING setting. Please check your iphone. Your calls might be hijacked! Why won't apple fix this? Check your phone by going to SETTINGS > PHONE > CALL FORWARDING and make sure there is NOT a phone number listed there.

Posted on Sep 14, 2020 10:22 AM

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Question marked as Top-ranking reply

Posted on Sep 15, 2020 9:37 AM

Hello RASHTAY,


Thank you for using Apple Support Communities! We understand that calls were being forwarded to an unknown phone number on your iPhone. Have you since been able to resolve the issue by turning Call Forwarding off or are you still experiencing the behavior?


If you can't make or receive calls on your iPhone - Apple Support


If you're no longer experiencing the issue, you may want to check if there have been any configuration profiles installed on your iPhone that could manage call settings like this:


Install a configuration profile on your iPhone or iPad - Apple Support


Call Forwarding is also a carrier feature so we'd suggest contacting your carrier as well to confirm there were no unknown changes made on your account.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 15, 2020 9:37 AM in response to RASHTAY

Hello RASHTAY,


Thank you for using Apple Support Communities! We understand that calls were being forwarded to an unknown phone number on your iPhone. Have you since been able to resolve the issue by turning Call Forwarding off or are you still experiencing the behavior?


If you can't make or receive calls on your iPhone - Apple Support


If you're no longer experiencing the issue, you may want to check if there have been any configuration profiles installed on your iPhone that could manage call settings like this:


Install a configuration profile on your iPhone or iPad - Apple Support


Call Forwarding is also a carrier feature so we'd suggest contacting your carrier as well to confirm there were no unknown changes made on your account.


Take care.

My iphone CALL FORWARDING was hijacked and calls sent to unknown number

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