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Gucci1968 Author

Level 1

4 points

Refund request

Hi there

On 11 Sept I saw an app on Instagram that said it was FREE. I downloaded it and was charged $129.99.

I asked for a refund which has been processed but the Visa connected to my apple account was cancelled back in March. The payment actually came out of my cheque account. Not sure how as this is not linked to my Apple account.

I have updated my account with my new credit card. I have deleted the app. A refund has not come through. Can you please refund using my updated credit card.

Cheers

Angela

iPhone 7, iOS 13

Posted on Sep 15, 2020 12:57 AM

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Top-ranking reply

Level 8

39,487 points

Posted on Sep 15, 2020 6:58 AM

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support

You are not guaranteed a refund tough.

This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support

Also see this:

How long refunds from the App Store or other Apple services take - Apple Support

Good luck!

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1 reply

Top-ranking reply

Level 8

39,487 points

Sep 15, 2020 6:58 AM in response to Gucci1968

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support

You are not guaranteed a refund tough.

This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support

Also see this:

How long refunds from the App Store or other Apple services take - Apple Support

Good luck!

Reply

Refund request

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