Connecting AirPods problems

I bought some AirPods from Walmart a week ago. I only used them a couple times. Yesterday I went to use them and they won’t connect to my iPhone. They are charged and I tried to rest them but they still don’t connect

Posted on Sep 15, 2020 11:57 AM

Similar questions

My AirPod Max is not connecting again. The light only flashes when it’s charging, once I remove the charger it doesn’t work My AirPods Max is no longer connecting. The amber light only shows when I’m charging it. I haven’t been able to use it.
41370 2
Airpods pro 2 disconnecting when answering call I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t hell me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP
34467 61
Airpods Pro 2 Connectivity Issues During Calls Devices: Airpods Pro Gen 2 iPhone XS ios : 16.1.1 Airpods pro gen 2 firmware: 5B58 My new airpods pro gen 2 do not work during incoming calls while it is clearly connected to my iPhone. Phone rings, i put my airpods on, it says ‘airpods connected’ on the screen, i answer but no sound. Also, caller cant hear me either. Same when i’m already using my airpods (listening to music), phone rings, i answer but nothing. Volume is up, sound output set to airpods, i confirm that airpods are connected but no sound. Mic not working too. For some reason it works when i am the one making the call. Also, couple of times it lost connection to my iPhone while listening to music. Tried resetting airpods connection(hard reset), restarting phone, resetting network settings on iPhone. Pretty much everything. Now what?
2341 20

1 reply

MrBill3

Level 10

104,560 points

Sep 15, 2020 2:41 PM in response to Lmn2136

Hello,

See this:

If your AirPods won't connect

Good luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Connecting AirPods problems

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up