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cant log in to imessage on my macbook air

i cant log in to imessage on my macbook air i hvae looked this up and not much came up.


this happened when i got the computer.

MacBook Air

Posted on Sep 15, 2020 4:08 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2020 4:29 PM

hagwd wrote:

i cant log in to imessage on my macbook air i hvae looked this up and not much came up.

this happened when i got the computer.

If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support

5 replies

Sep 15, 2020 5:20 PM in response to hagwd

Did you read the link razmee209 posted?


What happens when you try to log in? Error message(s)? More information would help.


More links.


Messages – Can’t log in.       


Messages – Can’t log in 2.    


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport





cant log in to imessage on my macbook air

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