After taking a screenshot and opening it with preview, I go to annotate it and no pen marks show. I have looked up this question and I already did the safe mode and tried to run preview again, but the same problem is happening.
MacBook Air 13″, macOS 10.15
Hi ml106,
Thanks for using Apple Support Communities. It sounds like you’re having trouble annotating a screenshot in Preview. We’re happy to help.
To start, make sure you’re following the steps in the article below:
Annotate an image in Preview on Mac - Apple Support
If that doesn’t help, see if you’re able to replicate the issue in another user account:
Set up users, guests, and groups on Mac - Apple Support
Let us know the results.
Take care.
Preview not showing annotations on a screenshot
