Screen goes black for a few seconds when watching Netflix

Hi, so when I'm watching Netflix the screen goes black out of nowhere from time to time, but the audio keeps playing in the background, and then after a few seconds the screen comes back again. It happens every 20-30 minutes and when watching Netflix only. Already tried reinstalling the app.

iPad Air 3 Wi-Fi

Posted on Sep 15, 2020 6:53 PM

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1 reply

brenden dv

Community Specialist

Sep 16, 2020 6:00 PM in response to tecnoperverso

Hello tecnoperverso.

Thanks for reaching out to Apple Support Communities. We understand that the screen on your iPad goes blank when viewing Netflix, and after reinstalling the app the issue persists. We will be glad to assist. Please see the following resource for some additional steps that can help:

If an app unexpectedly quits, stops responding, or won’t open

Cheers.

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Screen goes black for a few seconds when watching Netflix

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