The other end of the call says I sound far away with my AirPods

People at the other end of the call say I sound far away and am breaking up. What do I do? I have had my airpods for months and the problem has just stared




[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on Sep 16, 2020 6:25 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2020 11:02 AM

Hi GramGramBonnie,


Thanks for posting about the issue you're experiencing with your AirPods. It sounds like you're having some issues with audio quality when you use them on a call. We'll be glad to see how we can help.


This link has steps you can use to switch between the left and right microphones on your AirPods. As a test, try switching and test both to see if the issue occurs with both microphones. That would help in narrowing this down: Adjust the settings of your AirPods


"Open the AirPods Case, then go to Settings > Bluetooth on your iOS or iPadOS device. Tap the information button  next to your AirPods in the list of devices."


"Set Microphone to left, right, or automatic

There's a microphone in each AirPod, so you can make phone calls and use Siri. By default, Microphone is set to Automatic, so that either of your AirPods can act as the microphone. If you're using only one AirPod, that AirPod will be the microphone."


If you get the same result with both microphones, we recommend opening this link and trying the suggestions there next: If the sound from your wireless headphones cuts out or is distorted


Let us know if that helps with the issue.


Best wishes.

1 reply
Question marked as Top-ranking reply

Sep 17, 2020 11:02 AM in response to GramGramBonnie

Hi GramGramBonnie,


Thanks for posting about the issue you're experiencing with your AirPods. It sounds like you're having some issues with audio quality when you use them on a call. We'll be glad to see how we can help.


This link has steps you can use to switch between the left and right microphones on your AirPods. As a test, try switching and test both to see if the issue occurs with both microphones. That would help in narrowing this down: Adjust the settings of your AirPods


"Open the AirPods Case, then go to Settings > Bluetooth on your iOS or iPadOS device. Tap the information button  next to your AirPods in the list of devices."


"Set Microphone to left, right, or automatic

There's a microphone in each AirPod, so you can make phone calls and use Siri. By default, Microphone is set to Automatic, so that either of your AirPods can act as the microphone. If you're using only one AirPod, that AirPod will be the microphone."


If you get the same result with both microphones, we recommend opening this link and trying the suggestions there next: If the sound from your wireless headphones cuts out or is distorted


Let us know if that helps with the issue.


Best wishes.

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The other end of the call says I sound far away with my AirPods

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