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my iPhone 11 screen shattered from a small drop. Yet my protective glass cover did damage at all. What’s with that? I’ve had iPhones for many years & have never had a screen break. Is this a defect? Design flaw? For a phone this expensive I expected a little more durability - at least as much as my prior iPhones. Is this covered or do I really have to pay $300 for a new front glass?
Per the folks at Apple: AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax.
If you don’t have AppleCare+ or some other insurance, yes, you’ll get to pay for a repair (which’ll usually be a swap) or for a replacement with a newer iPhone.
Per the folks at Apple: AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax.
If you don’t have AppleCare+ or some other insurance, yes, you’ll get to pay for a repair (which’ll usually be a swap) or for a replacement with a newer iPhone.
So they don’t stand behind their product then. Basically I pay lots for insurance or I save my $ and pay. Either way I end up spending a lot of money. Seriously, when a you have an otter box case & screen protector and neither are affected by the drop but the phone shatters, something is wrong
Yes. I get it. But it shouldn’t break that easily. I’ve spoken to so many people who have the iPhone 11 and are having the same things happen. They’ve had iPhone for years and never had an issue and now one drop and the screen shatters. So bottom line is this phone was not made as well as others. Poor product as far as the durability goes. I don’t expect Apple to cover anything because Apple does not stand behind their products.
Glass breaks after a drop. You dropped it. Accidental damage is not covered by the standard warranty.
Hello,
You will need to get your screen replaced. However if it doesn't bother you a repair isn't needed.
Cracked screen
