The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have a brand new iPhone 14. Pro we had for two months and back glass cracked. It must’ve been dropped but I’ve dropped it before and I’ve never cracked the glass. Will they replace the back glass or the phone?The back glass cracked. And I have an OtterBox case on it. Are usually use the spec case and I’ve never had a crack ever. And it has dropped but I’ve never have a crack like this before.
[Edited by Moderator]
iPhone 14 Pro
Accidental damage is not covered by the basic warranty, it covers manufacturers defects.
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The back glass of my iPhone 14 cracked
