Strava doesn't synch Apple Watch activities anymore after the update to iOS 14 on iPhone

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Strava doesn't synch Apple Watch activities anymore after the update to iOS 14 on iPhone

Hi everyone, I installed yesterday the latest release of iOS 14 on my iPhone 8. I couldn't install the latest release of the Apple Watch iOS because I don't have enough space. I don't know if this could be the problem. But from now on I can't synchronize my activities anymore on Strava app. Did someone have the same issue? How did you solve it?

I already tried restarting both iPhone and Apple Watch. I installed again the Strava app. But without success...

PS. I tried to synch several activities and I discovered that the app doesn't work only for activities with a GPS track on them. I can't synch a run or a ride outside, but I can synch a workout.

Apple Watch Series 3, watchOS 6

Posted on Sep 17, 2020 1:37 AM

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Answer 1

sharkbait86 Author

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6 points

Sep 24, 2020 12:46 AM in response to sharkbait86

Ok guys so this is the message I received from the Strava support:

We're hoping to address this issue with version 170. When this has been released, please make sure you update the Strava app and let us know if you continue to have importing issues.

We've observed that when no GPS data is recorded for an outdoor activity, an import will fail and cause the Strava app to crash. This behavior seems to be related to the latest OS update and at this time there aren't any workarounds. Unfortunately if your activity doesn't have any GPS data, we won't be able to display a route when your activity has been imported.

You can confirm whether your activities from the Workout app have GPS data by going to:

Health > Browse > Activity > Workouts > Show All Workout Routes

If your outdoor activity does display a route in the Health app and this activity still fails to import, please send us a screenshot of what you're seeing.

Let's see when they'll release the version 170 if they fix this or not. Let me know.

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Answer 2

sharkbait86 Author

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6 points

Sep 21, 2020 1:10 AM in response to Papaburr97

Right now for activities that require GPS track I'm using the strava app on the apple watch. It's the only way actually for me to save my activities and close the challenges. But I know that feeling.... :(

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Answer 3

sharkbait86 Author

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Oct 1, 2020 6:24 AM in response to oscarmarsh14

Nothing for now unfortunately. We need to wait for a fix, I opened a new ticket to Strava.

You can still use the Strava app on Apple Watch to record your GPS tracked workouts. That one is working!

I know it's not the same, but better then nothing...

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Answer 4

horhayd

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4 points

Sep 18, 2020 3:31 PM in response to sharkbait86

i was able to update the watch OS... (unsync watch and phone, then pair as new) but now it shows strava as listed as optional app... when i click "install" it wheels for -2 seconds then goes back to "install"... frustrating!

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Answer 5

Sep 17, 2020 2:21 PM in response to sharkbait86

Same thing with me. Can’t import a workout to strava from my apple watch through health like I could have before. Hopefully it’s solved soon.

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Answer 6

sharkbait86 Author

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6 points

Oct 1, 2020 12:02 AM in response to sharkbait86

Ok so now we have Strava version 170.0.0 but for me the import it's still failing. The app is not crashing anymore, but after 2 seconds I see the message "Failed" in place of "Import".

Do you guys have the same issue? I'll open a new ticket to Strava support.

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Answer 7

Sep 19, 2020 3:32 AM in response to sharkbait86

I’m having the same issue. Please keep us updated in the ticket. Kind of sad I can’t close my challenges!

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Answer 8

sharkbait86 Author

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6 points

Sep 21, 2020 1:11 AM in response to sharkbait86

The strava support is investigating here https://support.strava.com/hc/it/requests/1854919 . I don't know if you have access to this support ticket. But I'll keep you posted of course.

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Answer 9

Sep 21, 2020 1:17 AM in response to sharkbait86

Do you know if you can use the Strava app and the apple activity at the same time?

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Answer 10

sharkbait86 Author

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6 points

Sep 22, 2020 12:38 AM in response to Papaburr97

I really don't know... never tried

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Answer 11

sharkbait86 Author

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6 points

Sep 23, 2020 1:20 AM in response to oscarmarsh14

Nope :(

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Answer 12

Sep 23, 2020 2:21 AM in response to sharkbait86

****. Please let me know if you find out when it’s fixed

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Answer 13

sharkbait86 Author

Level 1

6 points

Sep 29, 2020 9:23 AM in response to oscarmarsh14

They told me "in the next few weeks". Let's see

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Answer 14

Oct 1, 2020 2:49 AM in response to sharkbait86

Mine is still the same as before... still can’t import workouts from my watch to strava app on my phone. Not sure what to do.

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Answer 15

Oct 1, 2020 11:53 PM in response to sharkbait86

Please let me know once strava responds to your new ticket. I currently have 2 unsynced runs on the strava app on my watch and I’m trying to get them into the strava app on my phone...

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Strava doesn't synch Apple Watch activities anymore after the update to iOS 14 on iPhone

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