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Mac not unlocking after watchOS 7 update

Hi all,


After upgrading to watchOS 7 on Series 3, auto unlock is not working anymore. I get the "activating" message when trying to enable it again on the Mac and then the message I must make sure the watch is unlocked, on my wrist and the phone must be unlocked too. Everything checks out.


Already rebooted Mac and watch. Anyone else having the same problem? thanks!


[Re-Titled by Moderator]

Apple Watch Sport

Posted on Sep 17, 2020 5:38 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2020 11:34 AM

I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


899 replies

Oct 23, 2020 12:40 PM in response to KasamaDY

I can't get my unlock to work at all. The first indication something was amiss was after I updated to iOS 14.1 and AW 7.0.2. I had read that AW 7.0.3 was out, and I wanted to try to update to that, and the iPhone Apple Watch app gave an error when trying to check for an update, couldn't connect, I don't remember the exact language but I've never seen it unable to connect and at least check for a software update. Then, my unlock has failed. I have 3 current macs, 1 iPhone, and 2 Apple watches, and the unlock has failed on all of them. I have tried unpairing, activating the watch as a "new" watch, re-pairing, restarting, the above remedies, deactivating Keychain... no luck.

Oct 24, 2020 4:11 AM in response to KasamaDY

It really did work for me, fantastic. But with iOS, watchOS and macOS were you using when you get it to work?


Mine was 14.1, 7.0.2 and 10.15.7 respectively.


And I had reset Watch and iPhone in my attempt to sort this issue before. I've contacted Apple Support many times and never ever mentioned looking into the Keychain Access and I tried to use Console but never spot anything related to "AutoLock" issue.


I feel like I wasted a month of my life and I'm really disappointed with Apple.

Oct 24, 2020 11:00 AM in response to frankietseu

This worked the first time for my AW4 with WatchOS 7.0, iOS 14.0 and macOS 10.15.7 last month. Then it stopped working and I tried it again and again through WatchOS 7.0.2, iOS 14.1 and still macOS 10.15.7 with no luck. But I just tried it again and this time with first emptying the Trash and then rebooting my Mac Pro (late 2013) and it WORKED!!! Let's see how long it sticks this time.


Strangely, all this time my AW0 with WatchOS 4.3.2 worked fine to unlock my Mac Pro and both my AW4 and AW0 worked fine to unlock my Mac mini (2014) running the latest beta of macOS 11.0. Weird gremlins....

Oct 24, 2020 3:55 PM in response to stoska992

finally WORKED

tnx

I have just one opt in # 7 - "classC"

7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"


but after deleted keys and files receive error with keychain and turn oFF in iCloud settings

Then reboot macbook and watch and activate keychain in Settings-iCloud on macbook - and its can work now!


Oct 24, 2020 10:32 PM in response to KasamaDY

I've got a Series 3 on WatchOS 7.0.3. I tried the method posted by stoska992 (several times, as other posters had recommended, with all the reboots and such), but still didn't work.


I recalled having those pesky rebooting issues when I updated to 7.0.2, where the only way I could get around the issue (before 7.0.3 was released) was to disable Wi-Fi. My thinking was that Apple patched the Wi-Fi driver or something in 7.0.3, but didn't fully fix its issues... so fiddling with the Wi-Fi would be a good place to start.


Oddly, what ended up solving the issue for me was to toggle Wi-Fi Private Address off/on. (On Watch: Settings -> Wi-Fi -> (your Wi-Fi network) -> Private Address) Tried switching it from on->off at first, and auto unlock started working. Switched it back off->on, and it still works!

Oct 25, 2020 5:42 AM in response to tim3g

Hi tim3g,


I also struggled a lot. The thing that worked for me was that I started with the procedure immediately after I needed to authenticate in General, in Security & Privacy, after I checked the "Use your Apple Watch ....". Before that i was deleting regularly the blue icon AutoUnlock Keys that reapear in Keychain Access and the file that shows in the Finder.

After several combinations of the actions i managed to turn it on, and i am happy as a radio now :)


Best regards,

Kesma

Oct 26, 2020 7:03 AM in response to KasamaDY

This solution worked on one Mac, but now the other won't allow Auto Unlock to take. Does that mean I have to reset it again, and lose the setting on the first Mac? Hmm, I wonder if that means I'll only be able to do Auto Unlock on one Mac.


Apple really shoots themselves in the foot with persistent issues such as this. Upgrading to a new Watch shouldn't break things.


Console Errors popping up:


error	15:02:02.062449 +0100	sharingd	Failed to sign remote key (error = -536870206, output length = 0)
error	15:02:24.132111 +0100	sharingd	Watch missing LTK and is unable to communicate with Companion to potentially sync it
error	15:02:24.132213 +0100	sharingd	Error in session created response: 196


Oct 26, 2020 8:15 AM in response to KasamaDY

Ok update with more details:

I have two Macs, and both were having this problem with my new (used) Apple Watch 5. Neither had issues with Auto Unlock on my Apple Watch 3. I followed these workaround instructions for my MacBook Pro, and after a few attempts it worked. Can't really say why it took several attempts.


Then I tried my Mac Pro, same procedure about ten times. I avoided deleting the iCloud Auto Unlock keychain entry for my MacBook Pro, since I just created it and didn't want to get into a loop of fixing one while breaking the other. I finally decided to simply turn off the iCloud Keychain in System Preferences > iCloud and delete all the Keychain entries and Sharing preferences, then reboot and turn on the iCloud Keychain again. Then I remembered another thing I tried on the MacBook, making sure the Mac and iPhone were on the same wifi network (I have a 2.5 and a 5ghz on my Airport). Also, I made sure Unlox wasn't running (I use Unlox to enter the system password and as a backup in case Apple Watch unlock fails, and they've always gotten along fine together, but I thought it might be interfering at setup). After this, the Mac Pro setup took... but then the MacBook Pro stopped working!!!


Fortunately, this time the MacBook Pro took only one attempt to get it working again. Now all is good again with both Macs.


Mac not unlocking after watchOS 7 update

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