You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac not unlocking after watchOS 7 update

Hi all,


After upgrading to watchOS 7 on Series 3, auto unlock is not working anymore. I get the "activating" message when trying to enable it again on the Mac and then the message I must make sure the watch is unlocked, on my wrist and the phone must be unlocked too. Everything checks out.


Already rebooted Mac and watch. Anyone else having the same problem? thanks!


[Re-Titled by Moderator]

Apple Watch Sport

Posted on Sep 17, 2020 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2020 11:34 AM

I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


899 replies

Oct 17, 2020 1:01 AM in response to sushant2608

This is a MUST! If you've gone into the keychain and deleted everything, just as above, go into the Watch app, Turn off Unlock with Iphone, and then turn off wrist detection, the click the checkbox on the mac again, an error message pops up saying "please turn on wrist detection, turn it back on the iphone watch app, (add your passcode too) then tick the box again and voila! Worked like a charm, 2016 Mac Apple watch 7.0.1, thank you very much!

Oct 17, 2020 5:15 AM in response to KasamaDY

... so I did these steps in addition to rebooting my machine, watch, phone as well as pulling the juice on my router ... (I posted in this posting around page 2 or page 3).


it worked on my iPhone X (14.0.1) and watch S3 (7.0.1) and Catalina 10.5.7. HEAY!!


worked fine for several weeks. HEAY!!


I then updated my watch to from S3 to S6 (7.0.1) ... unpaired my S3 (sold it for $180 ... not bad), re-paired my S6. My Catalina had UNLOCK boxes for both my S3 and S6. I tried cleaning up my S3 ear-marks within Catalina (followed the steps).


I couldn't get arid of the S3 checkmark box on Catalina. irritating but not a show stopped.


then suddenly, one morning, it was gone as well as I'm not able to select the general CHECK box. kept receiving "UNABLE TO COMMUNICATE ..."


hum ... so ... I'll just reconfigure my S6 for unlock right?


nope ... I followed these steps ALL DAY ... I couldn't get Catalina to COMMUNICATE with the watch ... I tried everything probably 20-25 times. reboots ... everything ...


finally I gave up and went to bed.


woke up the next morning.


first attempt failed ... 2nd attempt worked.


WHAT'S GOING ON APPLE?


is this a back-end services with back-end data that's getting hosed?


I reviewed the console LOG and saw some errors concerning failed attempts to communicate. But I did nothing this morning to address the UNLOCK feature. I DID NOTHING TO FIX THIS ... IT JUST FIXED ITSELF????


I'm in IT ... this is non-sensical


FYI: I seen console logs of my OLD WATCH NAME ... not sure why they are *glued* to Catalina

Oct 20, 2020 3:32 PM in response to tim3g

Same with me 🙁. I did notice that my Apple Watch wasn’t connected to my Home Wifi (I just upgraded my iPhone 7 Plus to iOS 14.0.1 & then upgraded my Watch to 7.0.2). After I Restarted my Apple Watch, my Home Wifi shows up & it’s now connected to it. I also see my Watch is connected to my iPhone (in the Control Center, it shows a Green iPhone Icon in the upper left corner). I’m now doing to try to Restart my Mac – maybe that’s it…

Oct 20, 2020 3:33 PM in response to KasamaDY

Thank you, thank you, thank you.


I was having such an issue getting my watch to unlock my Mac after a restore. Tried logging off iCloud, logging back in, deleted my iCloud device, restored my watch 4 times... NOTHING WORKED... BUT... your solution is what I needed and now my watch is working to unlock my Mac again.


THANKS!!!!

Oct 20, 2020 4:07 PM in response to tim3g

Is your Watch connected to the Same Wifi as your iPhone? After I upgraded my iPhone to iOS 14.0.1 & then my Watch to 7.0.2, and then trying to do this & Failing, I noticed that my Watch wasn’t connected to any Wifi – in fact it showed NO Wifis! It worked after I Re-Started my Watch, then Re-Started my Mac & then going to System Preference & checking that Box 2x, it worked! (boy, iOS 14 & Watch OS 7 are a big mess! – most hassle I’ve had with ANY iOS update & I had an iPhone 4G)

Oct 21, 2020 10:38 AM in response to KasamaDY

OK, your procedure did not fix mine, but it did change it. It used to take 2-3 minutes to return the message about being unable to communicate with my watch. Now it comes back almost immediately. So, thanks for that at least. However, it still isn't working.

I've even unpaired and rebooted multiple times. tried all sorts of things with a senior advisor. Apple either doesn't have a clue or the right engineer hasn't been contacted yet. I even go to the trouble of making sure my iMac is on the same 2.4 channel of my router, iPhone on that one also since the apple watch i'm sure only operates on the 2.4 ghz band.

Any other ideas?

Oct 23, 2020 7:01 AM in response to MacTriker

I had posted above that it worked, but the next day it didn't. I tried the procedure again and it didn't work. I called Apple again and THIS is what DID work.


Try the above procedure again, but FIRST, UNCHECK Keychain Access under your iCloud account. Then do the procedure above, eliminating all the Auto Unlock, AutoUnlock, and the autounlock in Sharing. Sleep your computer and then wake it, and your Apple Watch should work. Now REBOOT your computer, and try it again, to sleep and wake. NOW go to your iCloud account to turn on Keychain Access under iCloud, but in may case it was automatically turned on with reboot. Please let me know if this works.

Mac not unlocking after watchOS 7 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.