Backing up/syncing iphone with ios 14 on itunes 12.10.9.3

Just updated my iPhone 8Plus, iPad (gen6) and iMac. Now neither my phone nor my iPad will connect / sync with my iMac. For both the iMac tells me it cannot connect because it must install an update on the phone / iPad. When I click Update, it says it failed because the software is not available on the server. I guess I just got hosed by Apple again. Maybe someday I'll learn

just upgraded from iphone x on ios13 to iphone 12pro on ios14.1 Itunes 12.10.10.2 on windows 10 desktop.

I plug in my iphone and selected sync entire music library.

I got message that doing that would replace synch from old laptop library.

I confirmed and ok, then "Apply".

Itunes synch status displays for a couple of seconds, and then disappears, and the phone is not displayed in iTunes anymore.

meanwhile, on my iphone, if I click any songs, I get a message "This song is not currently available in your country or region"

To say that I am regretting upgrading my iphone, would be a gross understatement.

Ryan -

The first operation during a sync is to do a backup. If you did that first sync to your computer, then why did you then do a backup?

If you go to the bottom of the iPhone Summary page in iTunes and look at the bottom right of the Backups section, it should have the time and date of your last backup to either this computer and/or iCloud. As I noted above, you need to select this computer every time you sync or back up if that's where you want it to be.

Did you check encrypt local backup prior to the new backup? Try syncing to the PC rather than doing a backup and see if that works. Other than that, I don't have any additional suggestions. I hope you get it resolved!

Regards,

Howard

My situation is the same as Ryan's - when I connect my phone and start iTunes the backup fails but the sync continues and works fine. I had a previous backup from an old version of iTunes dated from September in my MobileSync folder - I tried moving that and syncing again, but that didn't make any difference. I've never had the encrypt option selected.

If the backup under the AppData directory is empty, then you will find it in %UserProfile%/Apple/MobileSync/Backup. You might try moving the current backup to a new location so iTunes creates a new backup, and see whether that resolves the issue. If it does, then simply discard the relocated backup file. If it doesn't, time for a call to Apple second level support.

Exact same scenario - iOS 14.0.1 and iTunes 12.10.9.3 and both my iPhone & iPad NOW will NOT sync/backup to iTunes. Tried restarting devices, etc. Multiple same failures.

I am also having problems backing up my iPhone since installing iOS 14 and iTunes 12.10.9.3 (Windows PC). The backup runs and completes with no error message, and then continues with the remaining steps, but iTunes is saying my iPhone has never been backed up. I have backups from previous versions of iOS and iTunes which appear to have also disappeared.

iTunes no longer opens automatically, when I plug in my new iPhone SE. I have checked that the "automatically synch...," is checked. Now, I have to manually open iTunes for the phone to start synching.

Per an earlier response on this thread by Alpo25, not automatically syncing upon plugging in your iPhone is not a bug but a new security "feature". Not a big inconvenience, and I've actually found it useful to have sync not start as soon as I plug it in in a number of situations.

Hello, I tried unticking the encryption box last night and a box popped up and seemed to be backing up my iPhone with a progress bar...

only for it to fail and bring up the "iPhone could not be backed up because an error occurred" message once again. The same thing happened when re-ticking the encryption box.

Am I going wrong? I'm expecting a call from Support tomorrow (5th Nov 2020) but I fear they will be no help.

Interesting, but that reminded me that an Apple support person suggested that, too. He also asked if I was using an Apple or aftermarket cable.

For me, I switched from my Apple USB-C to my Apple USB-A cable and it didn’t make any difference. It was the encryption issue.

Standard cables should be interchangeable, but it can’t hurt to try if nothing else works.

Ryan, have you tried updating your phone direct over wi-fi, rather than via your laptop? I gave up using my computer to update my phone a few years ago as I kept getting error messages and being left with phones that needed a restore, but have not had any problems since updating the phone direct.

I am still getting "ITunes could not back up the iPad because an error occurred." This problem seems to have started after upgrading to iOS 14. I'm using: Windows 10, iTunes Version 12.11.0.26. iPad with iOS 14.2.

I have tried:

• Closing all apps and restarting the iPad & PC.
• Removing my passcode.
• Unchecking the option to "Encrypt local backup".
• "AppData\Roaming\Apple Computer\MobileSync" is empty, although iTunes still says: "Latest Backup: 10/4/2020 to this computer.

I noticed that backups to iCloud initiated on the iPad are also failing: "The last backup could not be completed."

I am having the same problem of doing a backup. I have religiously backup all my iPhones and iPads every week! Since I upgraded iTunes, iPhones and iPads to newest version's I keep getting the same response on all my equipment "this phone/iPad has never been backed up on this computer" no error messages everything is cycling thought and then I get the message! It has something to do with one of the updates! The iPhone and iPad I have had over a year and has backed up with no problem till the upgrade. The other iPhone is the iPhone 12 Pro Max. Any help would be greatly appreciated.

You may need to look in other areas when you un-install and reinstall. It may store bad files somewhere within the background storage that is rendering a successful reinstall thus not allowing it to open up properly. Just a thought to consider. I haven’t experience that exact issue, but I’ve had similar things happen with various other apps.