Email photo as attachment, not embedded, in iOS 14

I just updated my phone to ios14. I have an hotmail email account I’ve used for years. Before I updated I could email pictures to my work email and outlook account and they would be attachments at top of email. Easy to save, copy, print, etc. Now the pictures show up in the body of the email. Full screen and not easy to work with. Is there a setting I need to change to get it back to the way it sent pictures before I updated. Thanks




[Re-Titled by Moderator]

iPhone 11 Pro, iOS 14

Posted on Sep 17, 2020 7:38 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2021 7:49 AM

SOLVED!


i figured out the issue with embedded vs attachment on IOS 14. If you send an email in HTML, it will always embed the photos. If you send Plain Text, the photo will be attached. Any formatting in the email triggers HTML. It could be your signature or any other text if it is bold, colored, underlined, italic etc.


If you have a formatted signature, you cant just change it, you have to delete it by selecting ALL then backspace to delete it. Then type your signature as plain text and your pictures will be attachments


My ipad came defaulted with a formatted signature, after changing it, this worked



984 replies

Dec 30, 2020 7:20 PM in response to Mystified-OZ

Mystified-OZ wrote:

They still attach as jpg when I send using my iCloud mail.
all others do not work . I suspect this was plan to force use iCloud 🥺

So, no. There is no such plan.


In fact, once the minimal change is implemented, to better allow users to include their iCloud content into their rich-text emails, that I have outlined, you’ll see that there was no such “plan”: because Outlook’s flaw will come into force, once again.

Dec 31, 2020 8:19 AM in response to RichardTS

Hi Richard, Apart from the odd email that catches my eye I have given up with this thread. It would appear there are some on this thread who act as though even if someone from Apple came out and killed their wife it would still be the fault of Microsoft in some way. I have never come across a thread where there are some many people who think the use of either very technical terminology or very complicated words in some way makes them more qualified to answer this subject - my answer is get out in the real world and use one in the field.

Truth is it used to work, now it doesn't, Apple have changed something which has stopped it doing what it has done for years and this has ****** a lot of people off. Apple probably have no idea of how many people were using this function as in a way it was bit of a "hack" for us allowing us to resize and send in one go from a good camera.

I came on to this forum looking for a solution, maybe a setting change but that isn't the option. We have over 1,000 iPhone's in our business, being used by people who all take photos and then use their iPhone to email them to the office and them someone in admin selects them all and saves them for sharing. If this is no longer an option but it would work on an Android then its a simple choice for us as we process thousands of photos every day. We'll bear with it for a while but it unless Apple make an option to revert back to how it was before the update then its a good time for us to look elsewhere.

Rant over


Dec 31, 2020 2:14 PM in response to RichardTS

Once again, RichardTS, you still seem to confuse how any email client «renders» any received email, vs. functionality.


Sure, Outlook is doing just fine in how it «renders» the received email.


I never said otherwise.


In this part of its behavior, it is working just like (nearly) every single email client out there, even back in the ‘90s.


No. The problem is not in how the received email is being «rendered», but in the way Outlook will disallow certain attachment operations (particularly bulk attachment operations) based only upon how it «renders it».


Why do you not even mention this functionality issue, in your narrative?


I, and others, have yet to find any non-Outlook derived email clients that have this misbehavior.


Can you show me, and others, any non-Outlook derived email client with this misbehavior?

Jan 1, 2021 3:40 PM in response to RichardTS

RichardTS wrote:

The point you have missed is that many people take photos on their iPhones all day and have a need to send these to a PC email client to transfer them to their PC. There once was a day when one could simply mount their iPhone in Windows and copy the photos over. But, no, Apple now has a better way-make it virtually impossible to identify or find the photos one is interested in the Windows file manager, leaving the only convenient path of email to get their photos to their PC.

Please tell me you are not serious? You can transfer pictures from iPhone to PC https://support.apple.com/HT201302.


Don’t want to do it by cable? Fine. Ever heard of services such as iCloud Drive, Dropbox, Google Drive, OneDrive?


If you still depend on mail to transfer photos from iPhone to your PC then maybe it’s time for you to learn new tricks. Otherwise send Microsoft a feedback about thier Outlook app not being able to handle certain attachments properly.


In short, people are frustrated because they have to jump thru hoops just to save a few email files all because Apple decided that one should not have the choice to simply attach and not embed photos.

No! All this is needed cause Outlook does not have an option to save all attachments. So your frustration is placed in wrong place.

Jan 5, 2021 9:23 PM in response to mobiusmat

mobiusmat:


If the «EXIF data» is lost, then the file has been converted from one format to another, in such a way as to not preserve this data.


This can happen in myriad ways, without Apple doing or changing anything.


For instance, on your iPhone, you can choose a couple of different formats for your pictures, taken on your iPhone, to be stored.


You may choose another format to convert your picture to when attaching it to an email.


Your receiving email client may choose to convert the picture to another format, either when copying or saving the picture.


(I’m not sure whether email servers are “allowed” to change the formats of attachments, but, even if not, I wouldn’t put it past certain email server providers.)

Jan 5, 2021 11:35 PM in response to RussTuff

If you «want the option» (to choose from available email body formats, such as rich-text [like text/html] or the nearly “extinct” [it was going “extinct” back in the ‘90s] plain-text [text/plain]), then the right and best thing to do, RussTuff, is to provide Apple Feedback by way of the mechanisms they have provided for such Feedback.


(Hint: these fora are not such a Feedback mechanism. Additional Hint: therefore, it is far from beneficial to post such complaints in these fora.)


If you would like some pointers in how to provide Apple Feedback that will get results, we can be of assistance.


Far more beneficial, would be to provide Feedback to the Manufacturers of the tiny subset of email clients (actually, only a single email client, and its derivatives) that prevents its users from performing bulk attachment operations (such as bulk-saves) based only upon the way said email clients display (render) a received email.


(It’s amassing, to those of us that have analyzed this issue, how few users even pause to consider why no other email clients have such an issue with email attachments, for received emails.)

Jan 6, 2021 12:09 AM in response to Halliday

One must be perfect before one criticises another right? What's "amassing" to us English teachers is how people can butcher the English language so badly... yet we make allowances for ignorance.


I "know" my iPhone doesn't send email attachments like it used too. Am I ignorant on "how to fix it"? yes, that's why I came here. for answers; not "hints" and telling me where to put my feedback. I came here to find the answer.


If you would like pointers on how to communicate effectively, 'I' can help you with that. Until then, or, should you provide an actual answer to the actual problem, do not rope me back into the thread using my name when you knew I was out.


"Feedback" doesn't have a capital.

"Manufacturers" doesn't have a capital.


Annoying isn't it? Yet... I continue to make allowances for your ignorance. Because I get you are not an English teacher.


Like I am not a computer wiz / geek / wannabe / so... either "touche" or "mic drop" I think is in order.


Like I said ... when you have answer, or you want to pay for English lessons. Done.

Jan 6, 2021 12:39 AM in response to RussTuff

Simply trying to provide the best available help, given the circumstances, RussTuff.


After all, we are not Apple, here, but fellow users.


So. Right now, the best possible answer is as I have given. (Yes. I know it provides no immediate solution. Such is simply the way things stand, sometimes.)


(PS: I was using the capitalizations partly for emphasis and the fact that the instance is not generic but specific [such as with Manufacturer, but without giving the actual {well known} company name], or because it is a title [such as Feedback]. I have method to my “madness”. 😉)


(Incidentally, I didn’t expect a response from you, since you had stated «I'm out....»)

Jan 6, 2021 12:37 PM in response to RussTuff

RussTuff wrote:

One must be perfect before one criticises another right? What's "amassing" to us English teachers is how people can butcher the English language so badly... yet we make allowances for ignorance.

Consider this… For many, like myself, English language isn’t my primary language. Yet this doesn’t stop me from coming here and helping those who actually want and/or need help.


It’s funny… Once I was told that no one really cares when you make some mistake while speaking to native English speaker as long they get you. Unless that other person is an English language teacher. Guess you just proved that person to be right with their judgment…


Jan 6, 2021 6:16 PM in response to iW00

And it was exactly that... a 'judgment"


"Consider this...." you will see that I used that as an example and not what I was complaining about.


Like I said, I came here for 'answers' not smart arsed remarks from people that want to up their profile numbers with the amount of comments they post. Post an answer, (Yet this doesn’t stop me from coming here and helping those who actually want and/or need help.) in other words "help people".


Notice I don't care what you do for a job. Because, I don't. Notice I didn't point out when you said "make some mistake" (no 's' on mistakes) because I don't care one bit. I was making a point that this is my profession. If you are on here to help people... then help. Don't give me your "It's funny...". I came here looking for 'help' which you say is the primary reason you are here.


Either that or or think of a four letter word, followed by a space, and a three letter word.... Yep... that's the one.




Jan 6, 2021 6:23 PM in response to iW00

"yet we make allowances for ignorance."


You see that line? I make allowances for for ignorance in English language. I even make allowances for that person that makes a judgment on English Language teachers.


I am here showing my ignorance. I don't know how to fix a problem I have with my email attachments from my iPhone. I came here for help. What I didn't expect was for people like yourself that are primarily here to 'help' (as you put it) and not to help, but to tell me to complain to Apple. Seriously... that's how you help people.

Jan 6, 2021 6:38 PM in response to Mystified-OZ

Okay so I am using my iPhone and I want to send a picture. (Please treat me like I know nothing about this subject because I don't)


  1. Go to photos
  2. Select a photo
  3. Select the little share icon in the bottom left corner
  4. Check the picture I want has the blue tick in the bottom right corner
  5. Press the "mail" icon


I don't see the picture as an attachment, I see it in the body of the email.

I also don't get the "What size do you want" with options like 'Small / Original / Large' (or words to that affect)


This is what I see doesn't work; and of course when the picture arrives, it's embedded.


You seem to be saying something different.


Can you please step it out so I can send emails as attachments?


Like I said... "Like I am stupid" because I am missing something here, and I feel stupid for not being able to work this out.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email photo as attachment, not embedded, in iOS 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.