Martin_Williams wrote:
…
If from the outset someone had just said simply “Yes, Apple have made a change in IOS14 that now stops you doing what you want to do” rather than what appeared to be copied and pasted responses then I’m guessing all of the ranting would have ended long ago. …
(Emphasis added)
The problem is that that claim (the emphasized portion) is demonstrably untrue:
- Anyone that doesn’t use that very tiny subset of email clients (consisting of a single email client and its derivatives), have no such problems.
- Anyone and everyone can invalidate that claim, against the International Internet Standards governing email composition and interchange, by simply performing the definitive test found in my comment at https://discussions.apple.com/thread/251807601?answerId=254806789022#254806789022.
… I now appreciate Apple are aware of it and may or may not do anything about it and if I don’t like it ... tough I guess. …
… My reference to somewhere that users could voice their opinion collectively, the link you suggested on allows individuals to communicate and not speak as a group so sorry if I was unclear on that. …
If what you want is some “gripe” chat area that Apple will pay any attention to, then, I’m sorry, but I’m reasonably certain nothing of that sort exists.
… What I’m getting at was the blaming of a “tiny subset of ......” just wound everyone up as it was in Apples power to fix, they just choose not to and that’s fair enough. …
I’m sorry, but after the first two months (so, by the end of October 2020) of people lodging this complaint about email attachments, it became abundantly clear that only those that received their emails using a very tiny subset of email clients (consisting of a single email client and its derivatives), had any substantive issue (beyond purely appearances).
Since this issue involves a failing of a third-party software product, Apple’s «power to fix» this is, essentially, zero. (The best they could do would be to implement fragile workarounds, in order to attempt to fit within the imposed constraints of a poorly programmed third-party product.)
I’m certainly not going to blame Apple for not wanting to “play” such a loose-loose “game”.
… As customers we make our choices, whilst as a business of 115,000 users all on Outlook that is not something I can change but to remove iPhones from our list of corporate devices as it’s not fit for OUR purposes is our choice however a shame for Apple as the iPhone is a preference but not a necessity. …
Unfortunately, you are completely ignoring a far more fruitful avenue for a true fix to this issue: use the power of «a business of 115,000 users all on Outlook» to get this software “up to snuff”. (It’s International Internet Standards compliance hasn’t been advanced since before 2010, or worse.)
When I worked for a State Government agency, I routinely found issues in various software we used, and went to the respective companies and got them to fix their software.
They were usually quite responsive.
(Admittedly, I didn’t, then, see this issue in Outlook, or I would have taken the issue right to Microsoft.)
… As an insignificant user we were hoping to find a solution on this platform but sadly that’s not available this time
We, your fellow users, are sorry about that.